My Lakeland

Tip #1 Getting to My Lakeland

• Use a bookmark - make sure that your bookmark's URL starts with https://
• Clear your browser's cache and cookies.
• If you are typing in the address, start with https:// then add www.lakelandcollege.ca. Without the https:// your browser will think the page isn't secure and won't go any further.
• There's a link to My Lakeland on the header of every page on the Lakeland College website.
• There's a direct link on the Lakeland app to My Lakeland.

• If you are having difficulty in accessing My Lakeland or forgot your password, check whether your browser recognizes the site as secure.
• You can tell if you are using https:// because the address line in your browser will show a padlock. If there isn't a padlock, then you need to add the https://.
• Most browsers won't let you go beyond a certain point if it doesn't think the next link is secure.
• You can apply this principle to other pages where you are having difficulty with forms and passwords.

Your browser & device

• using a mobile device, try using a desk or laptop computer. My Lakeland isn't responsive, so you'll have a better user experience on a computer than a phone or tablet.
• using your current browser, try a different browser. For example, if you're using Safari, try Chrome instead.

Tip #2 Navigating My Lakeland

There's also another way into your account screen.

• Look for the navigator icon. 
• On a smart device look for the hamburger menu icon (3 horizontal lines).
• You'll open a NavBar.
• On the NavBar choose Navigator.
• When you open Navigator, choose Self Service.
• Inside Self Service you'll see all the usual options including checking your marks and paying fees.

Tip #3 Set up your forgotten password hint

You'll keep seeing a pop-up reminding you to do set up this hint until you do it.

Your hint is all about convenience. If you forget your password, then you can easily recover it using your hint. If it's after business hours - whether a 6 pm or 3 am - you'll be able to access My Lakeland without assistance. Otherwise you'll have to wait to contact us.

Step #1 Activate your account

You'll be sent an email with your user name—your Lakeland student number—and a temporary password.

Set up your password

Start by logging into My Lakeland. You'll immediately be prompted to set your own password. Your password must:

• be 8 characters
• include a capital/uppercase letter
• include a number
• include a special character

Your password is good for a full year (365 days), so you won't have to reset it until next year.

Set up a forgotten password hint

Make this the second thing you do after creating your password. Open the navigation icon and choose Forgotten Password Hint. It's directly below Change my Password.

If you don't set a hint, then you won't get an email if you click on "forgot password".

If you do, then you can use the forgot password link.

Check out the services

Click on the Student Centre icon and explore what you can do inside My Lakeland.

• Go to Personal Information to verify your email, mailing addresses and phone number.
• Go to Academics to find your class schedule - if it's not there, keep checking. Also note that not all programs will have schedules in My Lakeland.
• Go to Finances to pay your fees.

Step #2 Pay your fees 

My Lakeland and online bill payment are express lines to paying tuition, course fees residence and other fees.

Typically, fees will be in your account 3 weeks before classes start.

If you are a full-time face-to-face student, your fees are due on or before registration day. You may pay by:

• using your bank's online bill payment system
• direct credit card payment on My Lakeland
• student loan
• sponsorship

For any other payment options, please call the Registrar's Office toll-free at 1 800 661 6490.

See the paying tuition and fees page for how to set up Lakeland College as a payee.

If your fees aren't paid on registration day, a $200 late fee will be added to your account. $100 will be added every week until your fees are paid.

Online students

If you are an online student in a program, you can now use online bill payment to pay for individuals courses when you register for them.

Exceptions

• Firefighting Training Program  fees are due one month before the program start date.
• If you have a student loan, wait. Once your loan is processed, the college will receive the funds and we'll apply it to your program fees. If you have an outstanding balance after that, then you can pay the difference on My Lakeland.

My Lakeland Services

• your marks - at the end of semester, or if you're an online student when your course is complete
• your account - fees that you owe the college
• your schedule - if you're in firefighter training, health care aide, HOOT, HOPE, or pre-employment programs, your schedule isn't on My Lakeland
• your class enrolment - classes you are enrolled in
  
  

Pay Fees - Any assigned fees including tuition, residence and library fines.

You also have the option of setting up Lakeland College as a payee on your online banking. See paying fees for more information.

Update - Your contact information including email address, mailing address and phone number.

Apply - You apply to graduate on My Lakeland. There's no cost, but even if you aren't attending convocation, you might like to get your credential.

Register - If you're an online student, you'll use My Lakeland to register and pay for individual courses.

Tax Receipt - At the end of February, you'll be able to download and print your T2202A tax receipt.

Self-registration for online programs

Follow the steps to register in courses for your online program. Don’t forget the final step is paying (credit card or set up Lakeland College as a bill payment with your online banking service), because you aren’t registered until you pay.

Login to My Lakeland

1. Go to https://www.lakelandcollege.ca and click on My Lakeland at top of the page, or  go directly to My Lakeland
2. Login into using your Lakeland College ID and the password you were given.

Navigate to the course list

1. Click on Student Centre tile.
2. Under the academic heading, click on the My Academics link.
3. On My Academics, select View my advisement report. This will display a course list for your current program. If you are a returning student, it shows your course history.

Review and select course(s) for current semester

1. Review the course listings and focus on current term courses.
2. Select one of the courses and the Course Detail page opens.
3. View Class Sections button under the Course Detail heading. This will display the name of the course, the section for the semester, and the date the course will begin.
4. Click on the Select button to add the course to your Shopping Cart.
5. Click Next.
6. To add more courses click on Return to My Academic Requirements link at the bottom of the page.
7. Repeat the process until you have added all courses you wish to take in the current semester.

Note: You’ll know that a course has been successfully added when you see a green check mark under the Course Detail main heading at the top of the page.

Enrol*

When you are finished adding courses:

1. Go to top of Course Detail page and click on select here to enrol in courses for the current semester.
2. Select each course with a check mark.
3. Click Enroll.
4. Then, click the Finish Enrolling button.

• Login to My Lakeland on the Lakeland College website.
• Click on the Student Centre icon.
• Under the Academics heading – click on Enrollment Shopping Cart.
• Select the correct term (eg 2022 Fall), then click continue.
• Click the Enroll button.
• Then click on the Finish Enrolling button. The view results page opens.

*Lakeland’s preferred spelling is enrol, enrolled and enrolment. My Lakeland is configured to double Ls. We’ve used that spelling for specific My Lakeland buttons and links in these instructions.

Tuition & Fees

1. Click on the Make a Payment button.
2. In the What I Owe section complete the Payment Amount. This should match the Outstanding Charges amount.
3. Click Next to go to the secure payment page.

Pay

1. Complete the payment information with your VISA or MasterCard credit card, or online banking bill payment.
2. Be sure to note the Order ID # displayed with the transaction for your reference. This is the only time you will see this number.

Need Help?

Issues logging into My Lakeland? Email: myLChelp@lakelandcollege.ca.

Questions about registration? Email: records@lakelandcollege.ca.

When you email: Include a detailed description of the situation and your student ID #.

The following e-document is available to view or download. Or use this link Self-registration for online courses.

Help Desk

You may access the My Lakeland help desk in two ways: via email and via a form.

If you have a problem logging into My Lakeland and are at your own computer, please click on this address myLChelp@lakelandcollege.ca to send your email. Please include your full name and describe your problem. Your student number would also be helpful.  

Note: This Help Desk address is only for issues with logging into My Lakeland. If you have any other issues, please contact the appropriate Lakeland department. For example, if you are looking for D2L help, please go to the D2L page.

If you are at a college or other computer that isn't configured for your email, please fill in this form.

You should receive a response within 1 business day.

Hours available

Hours available

• Sunday to Friday 7 am - 2 am
• Saturday 4 pm - 2 am

If My Lakeland is unavailable during those times, you'll be directed to a maintenance page with the expected downtime. 

FAQ

If you don't see the answer to your question, please email the help desk or fill out the My Lakeland help desk form.

Question: I want to pay my fees but it says that I don’t owe anything
Once you’re enrolled in courses, fees will be calculated based on your program, campus and credit load. Most students will see charges on their accounts in mid-August for September enrolment.  Residence fees will be loaded around the same time.

Question: My address changed – how do I update it in My Lakeland?
It’s easy – just click on the address you want to change and follow the directions.

Question: I can’t find my admission status, help!
Open the Student Centre (the tile) and scroll to the bottom of the screen. Under Admissions you see a box called My Applications with your admission status and name of the program and campus that you applied to.

Question: I’m not enrolled in any courses – is something wrong?
The registrar's office enrols you in individual courses by semester. You should see course enrolments in early August for September, and in early December for January.

Question: I have a student loan; how do I pay?
Wait to see if you have a balance. Once your loan is processed, the funds are paid directly to the college. We'll apply those funds to your program fees. This will show up as a payment on your account. If the loan didn't cover all of your fees, you'll see an outstanding balance. Pay this amount.

Question: Why do I keep getting the same email message about activating my account?
Because you haven't activated your account. You'll continue to receive the message until you go into My Lakeland and set your password. While you're there, set up your password hint.

Question: Why don't I see my schedule?
Some program schedules aren't on My Lakeland. You won't see your schedule if you're a student in:

• Firefighter Training
• Health Care Aide
• HOOT
• HOPE
• Pre-employment programs

Question: Why didn't I get an activation email?
Please check the email address you used when you applied. We use the address that was on the application. If this isn't a mail box that you use regularly, then you might want to change the address when you do get into My Lakeland. Otherwise check junk or spam folders to see if the email is there. 

Student Policies & Procedures