My Lakeland Help Desk
Before you fill out this form
- Confirm this a problem with My Lakeland and not another Lakeland student system.
- If you are looking for D2L help, please go to the D2L page.
- Check the FAQ and tips below in case there's an answer to your problem
What's your problem?
|If you haven't set up a password hint, forgot password won't work|
Did you set up a password hint?
If you did, go to the forgot password link and you'll be emailed a temporary password.
If you haven't set your password hint?Don't use the forgot password link, instead use the help desk email or form.
If you don't see the answer to your question, please use the form above to contact the My Lakeland help desk.
Once you’re enrolled in courses, fees will be calculated based on your program, campus and credit load. Most students will see charges on their accounts in early August for September enrolment. Residence fees will be loaded around the same time.
If you want to pay ahead of time, just talk to our friendly cashiers. Call 1 800 661 6490 ext. 8632 for Vermilion and 1 800 661 6490 ext. 5711 for Lloydminster.
It’s easy – just click on the address you want to change and follow the directions.
Question: I can’t find my admission status, help!
Open the Student Centre (on the left hand menu) and scroll to the bottom of the screen. Under Admissions you see a box called My Applications with your admission status and name of the program and campus that you applied to.
|When do I get access to My Lakeland?|
It isn't as soon as you are accepted in your program.
For most 8-month programs, you'll receive a temporary password about 4 to 6 weeks before classes start. Until then, there isn't anything to see in your account other than your contact information.
By the time you receive access, you'll have fees on your account and likely your class schedule.
Online students will get access earlier as they need to register for individual classes using My Lakeland.