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Admin Support Training

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HomePrograms and CoursesFoundational LearningAdmin Support Training

Three levels of training

Build skills to get a job or for further training through Lakeland's three levels of administrative support programs.

Bookkeeping, accounting and other office jobs are available - people with those skills are in demand.

All levels of this training offer face-to-face instruction 6 hours a day over a 3 month period as well as 120 hours of work experience. See below for details.

Level one is an introduction to the business world where you start learning basic office skills.

You grow your skills in Level II.

Finally, gain more confidence in yourself and your software skills with our 17-week pre-administrative professional course. Your next step could be our administrative professional certificate.

Eligibility

If you are an unemployed Saskatchewan or Alberta resident and are at least 18-year old, this program may be for you.

Tuition is covered if you are from Saskatchewan. Alberta residents do have to pay a fee but may be eligible for funding.

You don't need any previous courses to take the first level. If you finish level one, then you may go on to level 2.

Administrative Support 1
Learn both hard and soft skills in this first level of our administrative support program.

Both types of skills are needed in the working world.

Hard skills include basic computer skills such as how to keyboard (type) and create documents. You'll move on to business writing, math and presentation skills.

Soft skills include customer service training. You'll also learn about organization, time management and decision-making skills.

Career planning and job search are also part of the program.

Topics include:

  • keyboarding and document processing
  • customer service/relations
  • office procedures
  • business etiquette
  • introduction to business writing
  • personal development and career planning

Your schedules also includes 120 hours of work experience.

Courses:
QCOM 230Personal Development & Employment Prep
QCOM 231Foundational & Digital Literacy
QCOM 232Communications & Workplace Writing
QCOM 233Numeracy & Financial Literacy
QCOM 234Employment Training:Service Best, Security Awareness, WHIMS, CSTS
QCOM 235Work Placement Practicum

Note: A maximum of 10 students while COVID-19 restrictions are in place..

Administrative Support 2
Pre-requisite: Administrative Support 1 or Digital Literacy for Employment

Builds on skills in Administrative Support I. Can build on pre-requisites and admission requirements for Lakeland's administrative professional certificate.

You'll study and learn about:

  • business communications/workplace writing
  • basic accounting
  • computer applications including Excel (spreadsheets)
  • career and employment strategies
  • meeting procedures and etiquette
  • personal marketing for employment

Your schedule includes 120 hours of work experience.

Courses
QCOM 240 Personal Management, Marketing & Employability
QCOM 241 Digital Literacy
QCOM 242 Introductory Business Communication
QCOM 243 Basic Accounting & Business Math
QCOM 244 Employment Training:Service Best, Security Awareness, WHIMS, CSTS First Aid/CPR
QCOM 245 Administrative Support II Work Placement

Pre-administrative Professional
Pre-requisite: Administrative Support 2 or placement based on previous education/experience.

Increase your digital literacy as you build your job skills.

Completing the course also is a pathway into Lakeland's Administration Professional certificate.

Every student will have daily access to a laptop computer.

Advance your computer keyboarding skills and learn basic accounting. It's also a chance for you to work on soft skills that make you more employable such as communication.

A key piece of the program is personal development and setting you up for success.

Classes will be a blend of online and face-to-face delivery.

The program includes a 128 hour practicum where you can put what you learned into action.

Course topics include:

  • advanced key board skills
  • digital literacy in Microsoft Office programs
  • numeracy in basic accounting and math
  • writing for business
  • customer service
  • presentation skills
  • personal marketing including interview skill

 

Courses
QPRO 118 Advanced Keyboarding Skills and Digital Literacy: Microsoft Office
OPRO 119 Numeracy: Basic Accounting and Business Math: Number Sense, Data Collection & Organization
QPRO 120 Writing Techniques for Effective Business: Communication & Office Administration
QPRO 121 Personal Management & Self-Assessment: Essential Employability Skills
QPRO 122 Customer Service and Presentation Skills: Presentations & Office Simulation
QPRO 123 Personal Social Marketing & Portfolio Development: Interview Skills & Follow up
QPRO 124 Community Work & Practicum

Schedule and tuition
Administrative Support I
  •  Aug 30, 2022 - Nov 25, 2023
  •  6 hours daily (9 am - 3:30 pm with 1/2 hour lunch for 56 days over the 3 month period
  • 120 hours of work experience is included

Administrative Support 2

  • Oct 31, 2022 - Feb 17, 2023
  • 6 hours daily (9 am - 3:30 pm with 1/2 hour lunch) for 55 days over the 3 month period
  • 120 hours of work experience is included

Pre-administrative Professional

  • Jan 23  May 31, 2023
  • Monday – Thursday  9 am - 3:30 pm with 1/2-hour lunch
  • Friday 9 am - noon
  • 128 hours of work experience is included
FAQs
If I'm currently receiving employment insurance am I eligible for the program?
 
If you are a Saskatchewan resident on employment insurance you may be approved for this program through CanSK Lloydminster . However, you  will need to be approved before starting training.
Is the program funded and can I apply for personal training allowance (PTA)?
Yes, if you are eligible. It's a program for Saskatchewan residents,
Do I need to purchase textbooks?
No. Course materials are provided.
Application
Please complete the online Foundational Learning application.
Refund and cancellation policy

Lakeland College reserves the right to cancel courses if not enough people enrol. A maximum of 10 students is required to run the program while COVID-19 protocols are in effect.

If you are sponsored:
  • If you withdraw two full days before the course starts, there is a 100 percent refund.
  • If you withdraw after the first class but before the second class, there is  a 50 percent refund.
  • There are no refunds after the second class.
  • Not showing up isn’t a withdrawal. Please contact us.
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