Bachelor of Applied Business in Emergency Services Courses

This module provides learners with a broad overview of current practices and terminology in Occupational Health & Safety, including factors that promote a safety culture, using driving forces as leverage to implement a better safety program, legislation regarding OH&S training, safety audits, and components of a Safety Management System. Pre/co-requisites: None

Textbook: Readings are supplied in the course module.

This module provides the learner with an overview of basic ethics concepts, including students' personal view of ethics and the ethical dilemmas related to their area of emergency services.  Learners discuss their interpretation of the four ethical principles and other ethical principles in relation to their work and personal life. Prerequisites: BES 344-1, BES 355-1, BES 370-2 & BES 370-3. Co-requisites: None

Textbooks:

• Langton, N., Robbins S.P., & Judge, T.A. (2019). Organizational Behaviour: Concepts, Controversies, and Applications. (8th Cdn. ed.). Pearson Canada Inc.
• Robbins, S. P., Coulter, M., Leach, E., & Kilfoil, M. (2019). Management. (12th Cdn. Ed.). Pearson Canada Inc.

This module provides the learner with an overview of basic statistical concepts, methods used for tabular or graphic presentation of data, and numerical data interpretation for decision-making. Lastly, learners also learn about introductory approaches/techniques in probability. Pre/co-requisites: None

Textbook: Readings are supplied in the course module.

This module introduces some basic principles in accounting and applies concepts required to prepare financial statements. Topics in this module include the goals and uses of accounting, general accounting principles, the function of the accounting equation, and the preparation of financial statements. Pre/co-requisites: None

Textbook: TBA

This module completes the accounting cycle by covering topics including the preparation of financial statements, completion of the closing process, use of internal control, examination of tools of financial statement analysis. It introduces application of analytical tools to examine financial statements and related data for making informed business decisions. Prerequisites: BES 340-1. Co-requisites: None

This module introduces learners to basic concepts and methods related to the format and calculation of cash flow statements.  Topics covered include: expenditure allocation, authorization, and monitoring process. Learners discuss capital budgeting, particularly methods of analyzing alternative long-term investments and solving capital budgeting problems by applying relevant methods and techniques. Prerequisites: BES 340-1 & BES 340-2. Co-requisites: None

Textbooks: TBA

This module introduces the learner to the principles, theories, and models of the communication process. Topics include discerning the communication styles of others and the factors that influence this perception. Finally, learners cover causes of workplace conflict and strategies and techniques to employ for improved communication conflict resolution. Pre/co-requisites: None

Textbooks:

• Beebe S.A. et al. (2021). Interpersonal Communication: Relating to Others. (8th Cdn. Ed.). Pearson Canada Inc.
• Langton, N., Robbins S.P., & Judge, T.A. (2019). Organizational Behaviour: Concepts, Controversies, and Applications. (8th Cdn. ed.). Pearson Inc.
• Robbins, S. P., Coulter, M., Leach, E., & Kilfoil, M. (2019). Management. (12th Cdn. Ed.). Pearson Canada Inc

This module focuses on a specific type of workplace communication - crisis communications. This module identifies the principles that need to be in place to ensure stakeholders have accurate information, and the public trust is maintained, and provides information to be used in development of a crisis communications plan (CCP). Prerequisites: BES 341-1. Co-requisites: None

Readings are supplied in the module.

This module introduces learners to the relationship between human resources and the strategic management of an organization. Topics include fundamental Human Resource Management techniques, management development approaches, and performance strategies. Learners are provided the opportunity to develop sensitivity to organizational life and effective personnel decision-making skills at the managerial level. Pre/co-requisites: None

Textbook: Dessler, G., Chhinzer, N., and Gannon, G. L. (2019). Management of Human Resources: The Essentials. (5th Cdn. ed.). Pearson Canada Inc.

This module looks at management competencies and skills required in organizational settings, in terms of various theories and models, and how such skills can be applied to improve management effectiveness. Learners examine the functions of management within organizations, management competencies, reward systems, and conduct a case study on change management. Pre/co-requisites: None

Textbook: Robbins, S. P., Coulter, M., Leach, E., & Kilfoil, M. (2019). Management. (12th Cdn. Ed.). Pearson Canada Inc.

This module introduces learners to the processes required to efficiently and effectively develop an action plan to deal with issues in emergency services administration planning and policy. Learners network in groups to plan, discuss, review, and complete their final project and share their experience in networking and collaborative working experience. Prerequisites: BES 344-1, BES 355-1, BES 370-2 & BES 370-3. Co-requisites: None

Textbooks:

• Dessler, G., Chhinzer, N., and Gannon, G. L. (2019). Management of Human Resources: The Essentials. (5th Cdn. ed.). Pearson Canada Inc.
• Robbins, S. P., Coulter, M., Leach, E., & Kilfoil, M. (2019). Management. (12th Cdn. Ed.). Pearson Canada Inc.
• Langton, N., Robbins S.P., & Judge, T.A. (2019). Organizational Behaviour: Concepts, Controversies, and Applications. (8th Cdn. ed.). Pearson Canada Inc.

This module provides learners with an overview of the business planning function, beginning with the objectives in a strategic business plan. Learners analyze their organization’s strengths and limitations in providing services and the trends their organizations may face, identify corresponding strategies, and develop a strategic business plan. Prerequisites: BES 340-1, BES 340-2 & BES 340-3. Co-requisites: None

Textbooks:

• Dessler, G., Chhinzer, N., and Gannon, G. L. (2019). Management of Human Resources: The Essentials. (5th Cdn. ed.). Pearson Canada Inc.
• Robbins, S. P., Coulter, M., Leach, E., & Kilfoil, M. (2019). Management. (12th Cdn. Ed.). Pearson Canada Inc.

This module provides an overview of physical resource management specifically inventories management. Topics covered include the, process, techniques and issues in inventories management in relation to their specific areas of emergency services, the benefits and drawbacks of keeping inventories, and the study of management systems for acquiring and allocating inventories. Pre/co-requisites: None

Textbook: Robbins, S. P., Coulter, M., Leach, E., & Kilfoil, M. (2019). Management. (12th Cdn. Ed.). Pearson Canada Inc.

This course introduces the learner to the systems approach to EMS/Fire incident management. Topics covered include developing an incident control plan including how to assess the incident, taking control and making operational decisions, managing resource requirements in accordance with control requirements and implementing the control plan. P/F. Prerequisites: Incident Command System 100, Incident Command System 200, & Basic Emergency Management (BEM). Co-requisites: None

Textbook: Readings will be provided on-site.

This module provides learners with broad concepts of performance management and coaching including overseeing the work priorities of others, identifying, addressing, reviewing, developing and maintaining personal performance issues.  Learners explore managing staff through coaching, the relation between coaching and leadership, performance reviews and modeling high standards of personal performance. Prerequisites: BES 344-1, BES 355-1, BES 370-2 & BES 370-3. Co-requisites: None

Textbook: Langton, N., Robbins S.P., & Judge, T.A. (2019). Organizational Behaviour: Concepts, Controversies, and Applications. (8th Cdn. ed.). Pearson Canada Inc.

This module covers the theory of individual behaviour, values, and personality, and how elements of personality may influence the organizational environment. Learners examine key elements related to effectiveness and organizational structure and how the constructive uses of conflict, politics, and power and their relationship may affect organizational success. Pre/co-requisites: None

Textbook: Langton, N., Robbins S.P., & Judge, T.A. (2019). Organizational Behaviour: Concepts, Controversies, and Applications. (8th Cdn. ed.). Pearson Canada Inc.

This module examines the common traits and styles of leadership, the application of competencies for effective leadership change and how to lead effective teams and organizations. Additional topics include an examination of teams, groups, and communities of practice, and current trends in team development issues. Pre/co-requisites: None

Textbooks:

• Robbins, S. P., Coulter, M., Leach, E., & Kilfoil, M. (2019). Management. (12th Cdn. Ed.). Pearson Canada Inc.
• Langton, N., Robbins S.P., & Judge, T.A. (2019). Organizational Behaviour: Concepts, Controversies, and Applications. (8th Cdn. ed.). Pearson Canada Inc.

This module's intent is to improve learners' ability to think. It provides an overview of the skills and dispositions crucial to the development and application of critical thinking. Learners determine the importance of critical thinking on a personal, professional, and global scale. Alternative categories of thinking that contribute to sound reasoning and comprehensive thinking skills are examined. Pre/co-requisites: None

Textbook: Readings are supplied in the course module.

This module builds on the concepts and principles introduced in BES 380-1 Critical Thinking. Students continue to use all the critical thinking skills but focus on the skill of self-regulation and its attendant skill, metacognition. This is the final module of the BAppBus:ES program and is intended to provide students the opportunity to reflect on their program and cohort learning experience. Prerequisites: BES 380-1, BES 400 & All BAppBus:ES Core Modules. Co-requisites: None

Textbook: Readings are supplied in the course module.

BES 400 is a 15 credit Course. Credits are earned by working full-time as an employee of an Emergency Services employer for 16 weeks, being paid while performing professional emergency services tasks and satisfying specific competencies and other requirements as identified in the sections below; specifically Evaluation Procedures per the Course/Unit Calendar, as well as those conditions specified in a Practicum Agreement and the job description of that Practicum.  P/F. Prerequisites: 19 Bachelor of Applied Business: Emergency Services Core Modules. Co-requisites: None

Note: You are expected to make your own practicum arrangements, generally with your employer. Practicum projects will be developed in consultation with a Lakeland College faculty member, your employer and you.

Credits are earned by working full-time as an employee of an Emergency Services employer for 16 weeks, being paid while performing professional emergency services tasks and satisfying specific competencies and other requirements as identified in the Sections below; specifically Evaluation Procedures per the Course/Unit Calendar, as well as those conditions specified in a Practicum Agreement and the job description of that Practicum. Prerequisites: BES 400 and 19 core B.App.Bus:E.S. modules. Co-requisites: None

Note: You are expected to make your own practicum arrangements, generally with your employer. Practicum projects will be developed in consultation with a Lakeland College faculty member, your employer and you.

This module introduces learners to public relations and media issues.  Topics include the need to, as well as how to represent and promote an organization effectively; what resources are necessary, how to motivate the public to act on public safety issues, and what leadership role the individual may play in public relations. Prerequisites: BES 341-1, BES 341-2, BES 370-1 & BES 370-3. Co-requisites: None

Textbooks:

• Dessler, G., Chhinzer, N., and Gannon, G. L. (2019). Management of Human Resources: The Essentials. (5th Cdn. ed.). Pearson Canada Inc.
• Robbins, S. P., Coulter, M., Leach, E., & Kilfoil, M. (2019). Management. (12th Cdn. Ed.). Pearson Canada Inc.
• Langton, N., Robbins S.P., & Judge, T.A. (2019). Organizational Behaviour: Concepts, Controversies, and Applications. (8th Cdn. ed.). Pearson Canada Inc.

This module provides learners with a broad overview of the subject of critical incident stress in emergency services workers. Learners examine the practical application of the concepts, principles, models, including the CISM model, and issues related to crisis interventions and programs for the management of critical incident stress. Pre/co-requisites: None

Textbook: Readings are supplied in the course module.

This module looks at subject matters important to emergency service members who may serve in a management capacity that deals with law. The following subjects are addressed: History of the Law, Types of Law, How is Law developed and the Canadian Court System, the Law of Tort. Pre/co-requisites: None

Textbook: Readings are supplied in the course module.

This elective module helps the candidate understand union relations in an emergency service organization. The course is broken into five areas for discussion and information - history of Canadian labour movement and goal of unions, structures of union, labour-management relations, the bargaining process and administering the collective agreement. Pre/co-requisites: None

This module introduces the learner to the broad topic of Strategic Management including an overview of the role and functions of strategic management in emergency services. Learners explore and discuss strategic, tactical, and operational plans with emphasis on developing methods for uncovering and resolving primary issues responsible for their failure. Prerequisites: BES 356-1, BES 356-2 & BES 370-1. Co-requisites: None

This module follows BES355-3: Strategic Management I and provides the learner with a more detailed look at the implementation and management phases of the strategic plan. The topics focus on monitoring, reviewing, and assessing the operation, via these chosen elements, of an existing strategic plan. Prerequisite: BES 355-3. Co-requisites: None

Textbook: Readings are supplied in the course module.

This module examines concepts of risk management.  It gives the student the essential knowledge and understanding of applying risk management principles, systems, processes, and tools that support a solid risk management plan. The student develops a high-level understanding of the emergent integrated risk management programs for emergency services. The module demonstrates the importance of key elements of an integrated, flexible risk management approach for an all-hazards department. The module also shows the value of a holistic approach to risk identification and management, and the alignment of risk management with the organization’s vision, mission, values, and strategies. Pre/co-requisites: None

Readings are supplied in the module.

This module looks at key leadership traits, competencies and skills required in Emergency Service settings. Topics covered include various theories and models, and skills analysis on improving organizational effectiveness. Learners examine the various leadership theories from past and current ones to new leadership concepts for the 21st century. Pre/co-requisites: None

Textbook: Readings are supplied in the course module.